My Buddy AI partners with Opencomm

Nov 05, 2024Demetris Strouthou

We're proud to unveil our strategic partnership with Opencomm. Together, we are poised to revolutionize customer engagement and operational efficiency.

🚀 Enhanced Capabilities:

Skill-Based Routing: Directly connects customers with the most qualified agents.

Priority Assignments: Minimize wait times for high-priority issues.

Unified Endpoint Management: Streamlines seamless communication across various channels.

🌐 Key Advantages:

• For Agents: Experience a streamlined, stress-free work environment that enhances both employee experience (EX) and customer satisfaction (CX).
• For Customers: Benefit from swift, expert service that elevates satisfaction levels.

Opencomm excels in delivering advanced telecommunication solutions and bespoke software for contact centers. Through My Buddy, we are committed to driving unparalleled customer satisfaction with state-of-the-art technology and integrated communication management.

Join us as we redefine excellence in customer service!